Support API
Learn how to use the Support API.
You can use the Selling Partner Support API to programmatically retrieve information about a selling partner's Amazon support cases. You can list a selling partner's support cases, retrieve the details and status of a specific case, and review the full history of contacts (email, phone, and chat communications) exchanged with Amazon support, including any scheduled callback appointments and attachments.
The Selling Partner Support API is available in all Amazon stores.
Release notes
Use cases
The following use case examples are available for the Support API v2025-02-01:
Roles for the Support API v2025-02-01
getCase
| Attribute | Value |
|---|---|
| Regions | NA, EU, FE |
| Required roles (need at least one) | Selling Partner Support (Restricted) |
listCases
| Attribute | Value |
|---|---|
| Regions | NA, EU, FE |
| Required roles (need at least one) | Selling Partner Support (Restricted) |
listContacts
| Attribute | Value |
|---|---|
| Regions | NA, EU, FE |
| Required roles (need at least one) | Selling Partner Support (Restricted) |
Updated 17 days ago