Messaging Automations API
Learn how to use the Messaging Automations API.
Sellers can use the Messaging Automations API to programmatically manage automated buyer-seller messaging configurations. You can create and manage automation configurations that define rules for automatically responding to buyer messages, such as common questions about shipping, returns, or product details.
Release notes
To learn more about the terms that are used in this guide, refer to Terminology.
Use cases
The following use case examples are available for the Messaging Automations API:
- Update or deactivate an automation configuration: Update an existing automation configuration's content and trigger conditions, or deactivate it without deleting it.
Roles for the Messaging Automations API v2026-04-20
createAutomationConfiguration
| Attribute | Value |
|---|---|
| Regions | NA, EU, FE |
| Required roles (need at least one) | Buyer Communication |
listAutomationConfigurations
| Attribute | Value |
|---|---|
| Regions | NA, EU, FE |
| Required roles (need at least one) | Buyer Communication |
getAutomationConfiguration
| Attribute | Value |
|---|---|
| Regions | NA, EU, FE |
| Required roles (need at least one) | Buyer Communication |
updateAutomationConfiguration
| Attribute | Value |
|---|---|
| Regions | NA, EU, FE |
| Required roles (need at least one) | Buyer Communication |
Updated about 1 hour ago