Fulfillment Outbound API

To learn more about the terms that are used in this guide, refer to Terminology.

Use cases

The following use case examples are available for the Fulfillment Outbound API:

• Retrieve proof of delivery for a delivered package: Get the photo or signature for a delivered Multi-Channel Fulfillment Outbound shipment.
• Retrieve a list of fulfillment orders: Get a list of fulfillment orders after (or at) a specific date-time, or indicated by the next token parameter.
• Retrieve delivery tracking information: Get delivery tracking information for a package in an outbound shipment for a Multi-Channel Fulfillment order.
• Cancel a fulfillment order: Send a request to Amazon to stop attempts to fulfill a fulfillment order.
• Create a Japan order with scheduled delivery and delivery time windows: Create orders for Japan with the scheduled delivery shipping option.
• Create an MCF order for India: Create an MCF order for India.
• Track a partially fulfilled order: Track a partially fulfilled order for items that are low inventory.
• Create an order in hold status and then move it to shipped: Learn how an order can move from a fulfillment status of HOLD to SHIP.
• Track an order with an item's serial number: Track an item for a seller who might need to know which instance of an item was sold to a particular customer.
• Create an order with cross border fulfillment: Learn how a seller who operates and sells in two different countries can fulfill orders across the border.
• Create orders with Unbranded Packaging and Block AMZL services: Learn how to create orders with Unbranded Packaging and Block AMZL services.
• Show the preview details of all ship speeds: Get the preview details of all ships speeds.
• View order notifications with the Notifications API: Subscribe to FULFILLMENT_ORDER_STATUS notifications to be aware of all the changes happening on the order.
• Get dynamic delivery offers: Get dynamic delivery offers for a buyable product using a US ZIP Code or US IP address.
• Get recipient details for attended deliveries: Get recipient details for attended deliveries where someone other than the buyer received the package.
• Create a Japan order with delivery preferences: Create an order for Japan with delivery preferences
• Create a Japan order providing neighbor details in delivery preferences: Learn how to Create an order for Japan where the delivery preference is set to a designated neighbor if the recipient is not available at the destination address.
• Retrieve locker (delivery box) details for packages delivered in Japan: Get locker information for a package that was delivered to a locker (delivery box) for Japan in an outbound shipment for a Multi-Channel Fulfillment order.
• Create an MCF Order that Ships in Product Packaging: Learn how to create Multi-Channel Fulfillment (MCF) orders with Ships in Product Packaging (SIPP) and packing slip preferences to reduce costs, minimize waste, and improve sustainability.
  Retrieve multi-shipment package tracking details: Learn how to retrieve tracking information for all packages in a Multi-Channel Fulfillment (MCF) order, including orders that are split across multiple packages.

Roles for the Fulfillment Outbound API v2026-07-04

Roles for the Fulfillment Outbound API v2020-07-01