As an SP-API developer or service provider, you might need to give multiple employees access to your company's Solution Provider Portal account so that your employees can help manage your SP-API applications and client relationships. Multi-user access is particularly common for service provider companies.

This topic describes how to manage users in your Solution Provider Portal account, including how to add employees, manage employee permissions, delegate client access, and remove users when needed.

Administrator procedures

As an administrator, you can add employees to your account, manage employee permissions, delegate client access, and perform other user management tasks.

Add employees to your Solution Provider Portal account

To add an employee to your Solution Provider Portal account, take the following steps:

1. Sign in to Solution Provider Portal as an admin.

2. Choose Services, and then choose Permissions Management.

3. Choose Global Account Permissions, and then choose Add Employee.

4. Enter the user's name and email.

   ⚠️

   Important

   Add the employee's Seller Central email address if the employee has one, or ask new employees for their preferred email address. In any case, this email address will become the sign-in email for both Solution Provider Portal and future Seller Central access.

5. Choose Send Invite.

6. A confirmation pop-up window appears, which confirms that the invitation has been sent to the user's email.

   ⭐

   Tip

   The pop-up also contains the invitation link. You can share this link directly with the employee if the employee has issues receiving the email invitation.

Grant access to Solution Provider Portal pages

After you add employees to your account, you can control which Solution Provider Portal pages the employees can access by managing the employees' permissions.

To grant access permissions to an employee, take the following steps:

1. Sign in to Solution Provider Portal as an admin.
2. Choose Services, then Permissions Management, then Global Account Permissions.
3. On the Employee tab, with no client selected, find the employee and choose Edit.
4. Select the permissions that you want to grant to the employee.
5. Save your changes.

After you grant permissions, the employee will be able to access the corresponding pages in Solution Provider Portal.

Grant admin permissions to employees

You can delegate admin-level permissions to employees. Admin permissions allow employees to manage clients and user permissions on your behalf.

To grant admin permissions to an employee, take the following steps:

1. Sign in to Solution Provider Portal as an admin.
2. Choose Settings, then choose User Permissions (or choose Services, then Permissions Management, then Global Account Permissions).
3. On the Employee tab, with no client selected, find the employee and choose Edit.
4. Grant the admin permissions for your Global Account, then save.

After you grant admin permissions, the employee will be able to perform administrative tasks in Solution Provider Portal.

Delegate client access to employees

After your company has been authorized by sellers, you can delegate access to specific seller accounts to individual employees.

To delegate seller account access to an employee, take the following steps:

1. Sign in to Solution Provider Portal as a primary account user or admin.
2. Choose Services, then Permissions Management, then Global Account Permissions (or choose Settings, then User Permissions).
3. To assign which sellers an employee can work with: on the Employee tab with no client selected, find the employee, open the dropdown next to Edit, and choose Update Client Access. Select the seller account(s) and save.
4. To set permissions for a specific seller, choose that seller from the client dropdown, find the employee, choose Edit, select the access rights, and save.

The employee can now access the assigned seller account with the specified permissions. These permissions are linked to the email address that the employee used to set up their account, which the employee must use to log in to Seller Central and Solution Provider Portal.

View employee access to seller accounts

You can view which employees have access to a specific seller account to manage and audit permissions.

To view employees who have access to a specific seller account, take the following steps:

1. Sign in to Solution Provider Portal as an admin.
2. Choose Services, and then choose Global Account Permissions.
3. On the Employee tab, choose the seller account from the client dropdown to see all employees assigned to that client. (The Clients tab is also available.)

View seller assignments for employees

You can view which seller accounts are assigned to a specific employee to manage their workload and permissions.

To view seller assignments for an employee, take the following steps:

1. Sign in to Solution Provider Portal as an admin.

2. On the Employee tab with no client selected, find the employee, open the dropdown next to Edit, and choose Update Client Access to see the seller accounts assigned to them.

View all authorized client accounts

You can view all seller accounts that have granted access to your service provider company.

To view all clients who have granted access to your account, take the following steps:

1. Sign in to Solution Provider Portal as an admin.

2. Choose Services, and then choose Permissions Management.

3. Choose Global Account Permissions.

4. In the Clients tab to see all client accounts that have granted company-level access to you.

   This view provides an overview of all your authorized client relationships.

Remove client access from employees

You can remove a specific employee's access to seller accounts when the employee no longer needs access.

To remove seller account access from an employee, take the following steps:

1. Sign in to Solution Provider Portal as an admin.
2. Choose Services, then Permissions Management, then Global Account Permissions (or choose Settings, then User Permissions).
3. On the Employee tab, choose the seller from the client dropdown.
4. Find the employee, choose Edit, and choose Remove from Client.

The employee will no longer have access to the seller accounts that were previously assigned to them.

Remove client access from your account

You can remove a seller's access from your service provider account to end the client relationship.

To remove seller access from your service provider account, take the following steps:

1. Sign in to Solution Provider Portal as an admin.
2. Choose Services, then Permissions Management, then Global Account Permissions (or choose Settings, then User Permissions).
3. Choose the Clients tab and find the seller account.
4. Choose Remove.

The seller account will be removed from your service provider account, and you will no longer have access to their account.

Remove employees from your account

You can completely remove an employee from your service provider account when they no longer work for your company or need access.

To remove an employee from your account, take the following steps:

1. Sign in to Solution Provider Portal as an admin.

2. Choose Settings, and then choose User Permissions.

3. On the Employee tab with no client selected, find the employee, open the dropdown next to Edit, and choose Remove User.

The employee will be completely removed from your service provider account and will no longer have any access to your account or assigned client accounts.

Employee procedures

As an employee, you can accept invitations to join your company's Solution Provider Portal account and access assigned seller accounts.

Accept an invitation to Solution Provider Portal

To accept an invitation to join Solution Provider Portal, employees should take the following steps:

1. Check your email for the invitation to Solution Provider Portal, and choose that the first step in the email contains.

2. You will be directed to Solution Provider Portal. Sign in to your account or create a new one.

   ⚠️

   Important

   Use the email address that received the invitation. If you already have a Secondary User or Seller Central account, you can use the same login credentials for Solution Provider Portal.

3. Choose Accept Invitation.

After the employee accepts the invitation, under the Employee tab. You can also view pending invitations in the Open Invitations tab.

Access assigned seller accounts

As an employee who has been given access to seller accounts, you can access those accounts through Seller Central.

To access a seller account you've been assigned, take the following steps:

1. Sign in to Seller Central.

   ⚠️

   Important

   Employees must sign in using the email address that they registered with Solution Provider Portal. Admins can sign in using their primary email address.

2. Choose your service provider company's global account name.
   You will see a list of sellers assigned to you.

3. Choose the seller account that you want to access.

You will now be able to work within the seller's account with the permissions that have been granted to you.

Troubleshooting

The following section describes what to do if an employee encounters issues during the invitation acceptance process.

What happens if an employee uses a different email to log in?

If an employee uses a different email address than the email address that the invitation used:

1. Solution Provider Portal displays a message to the employee that indicates that the Solution Provider Portal admin must approve their registration.

2. The Solution Provider Portal admin receives an email about the employee's use of a different email address.

3. The employee should inform the Solution Provider Portal account admin to complete the following steps:

   1. Sign in to Solution Provider Portal as an admin.

   2. Choose Services, and then choose Permissions Management.

   3. Choose Global Account Permissions, and then choose Open Invitations.

   4. Locate the employee's name with their updated email address.

   5. Next to Actions, choose the down arrow, and then select Confirm Invitation.

   6. A green banner that confirms the successful request appears. The name disappears from Open Invites and is now under User Management.