Shipment milestone event subcodes

Learn how to interpret event subcodes in the Tracking API.

This page describes the event subcodes that getShipmentTracking can return in the subCode field of the TrackingMilestoneStatus object. Event subcodes provide additional context for shipment milestone events. For example, the DELIVERED event code can include subcodes like NEIGHBOR or LOCKER to specify where the shipment was delivered. Subcodes are optional. Not all event codes have associated subcodes.

This reference organizes the list of subcodes by their parent event code. For event code descriptions, refer to the getShipmentTracking operation reference page.

`PICKED_UP`

Subcode	Description
`BATCH`	Batch shipment picked up from shipper.
`LOOSE`	Loose shipment picked up from shipper.
`TRUCK`	Truck shipment picked up from shipper.
`ORIGIN`	Origin cargo pickup.

`PICKUP_FAILED`

Subcode	Description
`CARRIER_NO_ACCESS`	Carrier pickup failed because the carrier could not access the address.
`CARRIER_NO_CAPACITY`	Carrier pickup failed because the carrier does not have capacity for the shipment.
`ADDRESS_NON_SERVICED`	Carrier pickup failed because the carrier does not service the address or zone.
`BUSINESS_CLOSED`	Carrier pickup failed because the seller's business location was closed.
`DAMAGE`	Carrier pickup failed because the shipment is damaged.
`FORCE_MAJEURE`	Carrier pickup failed because of a force majeure event.
`SELLER_ISSUE`	Carrier pickup failed because of a seller issue.
`SELLER_MOVED`	Carrier pickup failed because the seller moved to a new location.
`VEHICLE_BREAKDOWN`	Carrier pickup failed because of a carrier vehicle breakdown.
`ADDRESS_ISSUE`	Carrier pickup failed because the seller's address was incorrect or missing.

`ORDER_CANCELLED`

Subcode	Description
`FULFILLMENT_ISSUE`	Order was cancelled due to a fulfillment issue.
`SELLER_REQUEST`	Order was cancelled at the seller's request.

`ARRIVED_AT_TERMINAL`

Subcode	Description
`AIR_HUB`	Shipment arrived at an air hub.
`FULFILLMENT_FACILITY`	Shipment arrived at a fulfillment facility.
`CUSTOMS_HUB`	Shipment arrived at the customs hub.
`DELIVERY_DEPOT`	Shipment arrived at a delivery depot.
`HEAVY_BULKY_CARRIER`	Shipment arrived at a heavy bulky carrier facility.
`PARCEL_HUB`	Shipment arrived at the parcel processing hub.

`DEPARTED_TERMINAL`

Subcode	Description
`AIR_HUB`	Shipment departed from an air hub.
`FULFILLMENT_FACILITY`	Shipment departed from a fulfillment facility.
`HEAVY_BULKY_CARRIER`	Shipment departed from a heavy bulky carrier facility.
`PROCESSING_HUB`	Shipment departed from the parcel processing hub.

`CUSTOMS_PROCESSING`

Subcode	Description
`DESTINATION`	Shipment started the customs clearance process at destination.
`ORIGIN`	Shipment started the customs clearance process at origin.

`CUSTOMS_CLEARED`

Subcode	Description
`MANUAL_CLEARANCE`	Customs system offline. Shipment has cleared the customs process through manual upload.
`DESTINATION`	Shipment has cleared the customs process at destination.
`ORIGIN`	Shipment has cleared the customs process at origin.
`READY_FOR_PICKUP`	Shipment has fully cleared customs and is ready for pickup.

`SORTED`

Subcode	Description
`DELIVERY_AGENT_ASSIGNED`	Shipment has been assigned to delivery agent at carrier facility.
`CARRIER_HUB`	Shipment has been sorted at the carrier hub.
`DELIVERY_DEPOT`	Shipment has been sorted at the carrier delivery depot.

`CONTAINERIZED`

Subcode	Description
`UNIT_LOAD_DEVICE`	Shipment has been put into a Unit Load Device (ULD).
`BAG`	Shipment has been put into a bag.

`DELIVERY_ESTIMATE_UPDATED`

Subcode	Description
`DELAY`	Shipment estimated delivery date has changed due to delay.
`DELIVERY_DATE_MISMATCH`	Shipment estimated delivery date change as it is out for delivery on different date than expected.
`DRONE_REPLAN`	Shipment estimated delivery date changed due to drone delivery replan.
`ON_HOLD`	Shipment estimated delivery date change as it is on hold.
`PREDICTED`	Shipment estimated Delivery date is predicted to change.
`SCHEDULE_ADJUSTMENT`	Shipment estimated delivery date changed due to internal scheduling adjustment.
`VAN_REPLAN`	Shipment estimated delivery date changed due to van delivery replan.
`CUSTOMER_REQUEST`	Shipment estimated delivery date has changed due to customer request.
`DELIVERY_ATTEMPTED`	Shipment estimated delivery date change after delivery attempted.
`MISSORT`	Shipment estimated delivery date has changed due to missort.
`PICKUP_FAILURE`	Shipment estimated delivery date has changed due to pickup failure.
`REDIRECT_FAILED`	Shipment estimated delivery date has changed due to redirect failure.
`REVERTED`	Shipment estimated delivery date reverted to a previous estimate.
`SHIPPER_REQUEST`	Shipment estimated delivery date has changed due to shipper request.

`DELIVERED`

Subcode	Description
`NEIGHBOR`	Shipment delivered to neighbor.
`NEIGHBOR_SIGNED`	Shipment delivered and signed for by neighbor.
`ARMED_FORCES_POST_OFFICE`	Shipment delivered to an armed forces Post Office.
`BUILDING_LOCKER`	Shipment delivered to a building locker.
`CUSTOMER`	Shipment delivered to customer.
`DAMAGE`	Shipment delivered and is damaged.
`FREIGHT_FORWARDER`	Shipment delivered to a freight forwarder.
`GARAGE`	Shipment delivered to garage.
`GARDEN`	Shipment delivered to garden.
`GREENHOUSE`	Shipment delivered to greenhouse.
`HANDED_OVER_FOR_FINAL_DELIVERY`	Shipment handed to an agent/delivery service/mailroom for final delivery.
`INSIDE_BOX`	Shipment delivered inside box.
`INSIDE_HOME`	Shipment delivered inside home.
`INSIDE_VEHICLE`	Shipment delivered inside vehicle.
`LETTERBOX`	Shipment delivered to letterbox.
`LOCKER`	Shipment redirected to locker for pickup.
`MAIL_ROOM`	Shipment delivered to mailroom.
`NEARBY_STORE`	Shipment delivered to a nearby store.
`CONSERVATORY`	Shipment delivered to conservatory.
`OUTBUILDING`	Shipment delivered to outbuilding.
`PARTIAL`	Shipment partially delivered to customer.
`PO_BOX`	Shipment delivered to PO Box.
`FRONT_PORCH`	Shipment delivered to front porch.
`FRONT_PORCH_OR_FRONT_DOOR`	Shipment delivered to front porch or front door.
`REAR_PORCH`	Shipment delivered to rear porch.
`REAR_PORCH_OR_REAR_DOOR`	Shipment delivered to rear porch or rear door.
`SIDE_PORCH`	Shipment delivered to side porch.
`TERRACE`	Shipment delivered to terrace.
`PORCH`	Shipment delivered to porch.
`RECEPTION`	Shipment delivered to reception.
`BEHIND_WHEELIE_BIN`	Shipment delivered behind wheelie bin.
`SAFE_PLACE`	Shipment delivered and left in a secure location.
`SECURITY_DESK`	Shipment delivered to security desk.
`SHED`	Shipment delivered to shed.
`SIGNED`	Shipment delivered and signature received.
`STORE`	Shipment delivered to a store.
`UNVERIFIED_ADDRESS`	Shipment delivered to unverified address.
`MANUAL_SCAN_UPLOAD`	Shipment delivered to customer. Milestone manually updated in systems.

`OUT_FOR_DELIVERY`

Subcode	Description
`DRONE`	Shipment is out for delivery via drone.
`VAN`	Shipment is out for delivery via van.

`DELIVERY_ATTEMPTED`

Subcode	Description
`ADULT_SIGNATURE_REQUIRED`	Carrier attempted delivery but no adult was available to sign for the shipment.
`ANIMAL_HAZARD`	Unsuccessful delivery attempt due to animal hazard.
`FINAL_ATTEMPT_FAILED`	Carrier attempted delivery and will not reattempt.
`LOCKER`	Carrier attempted delivery to locker but was unsuccessful.
`PICKUP_POINT_CLOSED`	Carrier attempted delivery but the pickup point was closed.
`RECIPIENT_ID_INVALID`	Carrier attempted delivery but the recipient did not have a valid ID.
`REROUTED_TO_LOCKER`	Carrier attempted delivery. Shipment will be reattempted to a nearby locker.
`REROUTED_TO_STORE`	Carrier attempted delivery. Shipment will be rerouted to a nearby store.
`BUSINESS_CLOSED`	Carrier attempted delivery but the business was closed.
`BUSINESS_CLOSED_HOLIDAY`	Carrier attempted delivery but the business was closed due to holiday.
`MAIL_BOX_FULL`	Carrier attempted delivery but the mail box is full.
`NO_ACCESS`	Carrier attempted delivery but could not access the recipient location.
`RECIPIENT_PIN_NOT_AVAILABLE`	Carrier attempted delivery but the recipient did not have the PIN available.
`RECIPIENT_HOLIDAY`	Carrier attempted delivery but the recipient was on holiday.
`NO_SECURITY_ACCESS`	Carrier attempted delivery but did not have security access to the recipient location.
`SIGNATURE_REQUIRED`	Carrier attempted delivery but no one was available to sign for the shipment.

`READY_FOR_CUSTOMER_PICKUP`

Subcode	Description
`DELIVERY_NOT_ATTEMPTED`	Shipment is available for pickup because the carrier could not make a delivery attempt at the recipient location.
`LOCKER`	Shipment is available for pickup at a locker.
`PICKUP_POINT`	Shipment is available for pickup at a pickup point.
`PO_BOX`	Shipment is available for pickup at a P.O. Box.
`POST_OFFICE`	Shipment is available for pickup at a post office.
`STORE`	Shipment is available for pickup at a store.

`CARRIER_TRANSFER`

Subcode	Description
`EXPORT_CARRIER`	Shipment was transferred to an export carrier to continue delivery.
`HEAVY_BULKY_CARRIER`	Shipment was transferred to a heavy bulky carrier to continue delivery.
`NON_POSTAL_CARRIER`	Shipment was transferred to a non-postal carrier to continue delivery.
`POSTAL_CARRIER`	Shipment was transferred to a postal carrier to continue delivery.

`CUSTOMS_DELAY`

Subcode	Description
`CN_CUSTOMS_CONVERT_TO_PERSONAL_REVIEW`	Shipment is delayed in customs because the clearance channel was converted from electronic clearance to personal customs review [CN customs only].
`CN_CUSTOMS_PERSONAL_REVIEW_DELAY`	Shipment is delayed in customs because of personal customs review channel delays [CN customs only].
`CN_CUSTOMS_PERSONAL_REVIEW_QUOTA_EXCEEDED`	Shipment is delayed in customs because the shipment exceeds the personal customs review quota [CN customs only].
`HS_CODE_ISSUES`	Shipment is delayed in customs because of an HS Code issue.
`IMPORT_BLOCKED`	Shipment is held in customs because it cannot be cleared for import, and will require interception.
`IMPORT_DOCUMENTATION_REQUIRED`	Shipment is delayed in customs because additional import documentation is required.
`MISSING_RECIPIENT_PERSONAL_DATA`	Shipment is delayed in customs because recipient personal data is missing.
`PENDING_INSPECTION`	Shipment is delayed in customs because it is pending inspection.
`POWER_OF_ATTORNEY_REQUIRED`	Shipment is delayed in customs because a power of attorney is required from the recipient.
`POI_DELIVERY_ADDRESS_MISMATCH`	Shipment is delayed in customs because of a mismatch between Proof of Identity (POI) and recipient address.
`POI_INVALID`	Shipment is delayed in customs because Proof of Identity (POI) is invalid.
`POI_RECIPIENT_NAME_MISMATCH`	Shipment is delayed in customs because of a mismatch between Proof of Identity (POI) and recipient name.
`RECIPIENT_ID_MISSING`	Shipment is delayed in customs because customer identification information is missing.
`CN_CUSTOMS_CAN_GATEWAY_ID_VERIFICATION`	Shipment is delayed in customs because the gateway in Guangzhou (CAN) requires additional ID verification [CN customs only].
`CN_CUSTOMS_CLEARANCE_DATA_ISSUE`	Shipment is delayed in customs because of a CN customs data issue [CN customs only].
`CN_CUSTOMS_DATA_TRANSMISSION_DELAY`	Shipment is delayed in customs because CN customs is experiencing data transmission delays.
`CN_CUSTOMS_PACKAGE_INFO_MISMATCH`	Shipment is delayed in customs because the shipment information does not match CN customs information [CN customs only].
`CN_CUSTOMS_SYSTEM_UPGRADE`	Shipment is delayed in customs because the CN customs authority is upgrading their systems [CN customs only].
`DUTIES_TAX_PENDING`	Shipment is delayed in customs because the recipient has yet to pay the required duties and taxes.
`IMPORT_ELIGIBILITY_ISSUE`	Shipment is delayed in customs because the product may not be eligible for import.
`NON_PERSONAL_BELONGINGS`	Shipment is delayed in customs because customs believes the shipment is a commercial import.
`PROCESSING_DELAY`	Shipment is delayed in customs because processing is still pending.
`RECIPIENT_ID_IMAGE_QUALITY`	Shipment is delayed in customs because the customer identification image received has poor quality.
`RECIPIENT_ID_INVALID`	Shipment is delayed in customs because the customer identification information received is invalid.
`HAZMAT`	Shipment is delayed in customs because the shipment contains hazmat products.

`DELAYED`

Subcode	Description
`CARRIER_HUB_DELAY`	Shipment is delayed because of processing delays at the carrier hub.
`CARRIER_REFUSAL`	Shipment is delayed because the carrier refused the shipment.
`COVERAGE_AREA_ISSUE`	Shipment is delayed because of an issue with the coverage area.
`DELIVERY_DEPOT_DELAY`	Shipment is delayed because of delays at the carrier delivery depot.
`GOVERNMENT_AGENCY_INSPECTION_REQUIRED`	Shipment is delayed because an additional government agency inspection is required.
`INTERNATIONAL_TRANSIT_DELAY`	Shipment is delayed due to delays in international transit.
`PACKAGE_OVERSIZED`	Shipment is delayed because the package dimensions exceeds the carrier size limit.
`SECURITY_CHECKS_REQUIRED`	Shipment is delayed because the shipment requires additional security checks.
`THIRD_PARTY_CARRIER_DELAY`	Shipment is delayed because of a delay in the third-party carrier network.
`ACCIDENT`	Shipment is delayed because of a large scale accident.
`AIRPLANE_LATE`	Shipment is delayed because the airplane was late.
`DRIVER_EMERGENCY`	Shipment is delayed due to a carrier emergency and will be delivered next day.
`DRIVER_HELD`	Shipment is delayed because the driver was held.
`DRIVER_LATE`	Shipment is delayed because the driver was late.
`FACILITY_BREAKDOWN`	Shipment is delayed because of a breakdown in the carrier facility.
`FACILITY_CLOSURE`	Shipment delayed due to facility closure.
`FORCE_MAJEURE`	Shipment is delayed because of a force majeure.
`HELD_IN_TRAILER`	Shipment is delayed because it was held in a trailer.
`OVER_FORECAST`	Shipment is delayed because it was over forecast.
`SHIPMENT_MISSING`	Shipment is delayed because the shipment is missing.
`REMOTE_AREA`	Shipment is delayed because the recipient location is in a remote area.
`ROAD_ISSUE`	Shipment is delayed because of a road issue.
`TRAILER_LATE`	Shipment is delayed because of a late trailer.
`TRAIN_LATE`	Shipment is delayed because the train was late.
`TRANSPORTATION_CAPACITY_SHORTAGE`	Shipment is delayed because of a shortage in transportation capacity.
`VEHICLE_BREAKDOWN`	Shipment is delayed because of a mechanical breakdown.
`WEATHER`	Shipment is delayed because of weather.

`DAMAGED`

Subcode	Description
`HAZMAT`	Shipment is damaged and contains hazardous material.
`PACKAGE_OPEN`	Shipment package is open but it will be repacked and delivered.
`COUNTER`	Shipment has been damaged at counter.

`CARRIER_HOLD`

Subcode	Description
`MISSING_APARTMENT_ADDRESS`	Shipment is being held by the carrier because the apartment number is missing. Customer action is required for delivery.
`INVALID_CITY_TOWN_STATE_ADDRESS`	Shipment is being held by the carrier because the city, town, or state are missing or incorrect. Customer action is required for delivery.
`INVALID_STREET_ADDRESS`	Shipment is being held by the carrier because the street is incorrect. Customer action is required for delivery.
`INVALID_POSTAL_CODE`	Shipment is being held by the carrier because the postal code is incorrect. Customer action is required for delivery.
`APPOINTMENT_REQUIRED`	Shipment is being held by the carrier because a delivery appointment needs to be scheduled. Customer action is required for delivery.
`RECIPIENT_ID_IMAGE_QUALITY`	Shipment is being held by the carrier because the customer identification image received has poor quality. Customer action is required.
`RECIPIENT_ID_INVALID`	Shipment is being held by the carrier because customer identification information received is invalid. Customer action is required.
`RECIPIENT_ID_MISSING`	Shipment is being held by the carrier because customer identification information is missing. Customer action is required.
`INVALID_RECIPIENT_NAME`	Shipment is being held by the carrier because the name is missing or incorrect. Customer action is required for delivery.
`RECIPIENT_UNKNOWN_ENTITY`	Shipment is being held by the carrier because the recipient is an unknown entity. Customer action required for delivery.
`BUSINESS_CLOSED`	Shipment is being held by the carrier because the business was closed. Customer action is required for delivery.
`CUSTOMER_MOVED`	Shipment is being held by the carrier because the recipient moved. Customer action is required for delivery.
`CUSTOMER_REFUSAL`	Shipment is being held by the carrier because the customer refused the shipment.
`DIRECTIONS_REQUIRED`	Shipment is being held by the carrier because directions to the recipient location are required. Customer action is required for delivery.
`EMERGENCY`	Shipment is being held by the carrier because of an emergency.
`EXCEEDS_PERSONAL_QUANTITIES_QUOTA`	Shipment is being held by carrier because the recipient has exceeded the personal quantity quota. Customer action is required.
`FAILED_MAX_ATTEMPTS`	Shipment is being held by the carrier because the carrier has attempted delivery the maximum number of times.
`HELD_FOR_PAYMENT`	Shipment is being held for payment by the carrier. Customer action is required for delivery.
`NO_ACCESS`	Shipment is being held by the carrier because the carrier could not access the recipient location. Customer action is required for delivery.
`INSUFFICIENT_PAPERWORK`	Shipment is being held by carrier. Additional information is needed for delivery or customer pick-up.
`RECIPIENT_HOLIDAY`	Shipment is being held by the carrier because the recipient is on holiday. Customer action required for delivery.
`NO_SECURITY_ACCESS`	Shipment is being held by the carrier because the carrier does not have security access to the recipient location. Customer action is required for delivery.
`UNSUCCESSFUL_CUSTOMER_CONTACT`	Shipment is being held by the carrier because the carrier was unable to contact the customer. Customer action is required for delivery.
`ADDRESS_ISSUE`	Shipment is being held by the carrier because the address is missing or incorrect. Customer action is required for delivery.

`RECIPIENT_REFUSED_DELIVERY`

Subcode	Description
`CUSTOMER_CANCELLED`	Recipient refused to accept the shipment because the recipient cancelled the order.
`PAYMENT_REFUSED`	Recipient refused to accept the shipment and refused to pay the Cash on Delivery (COD).
`PRODUCT_DEFECTIVE`	Recipient refused to accept the shipment because the product had functional defects.
`PRODUCT_NOT_FUNCTIONAL`	Recipient refused to accept the shipment because the product was dead on arrival.
`SHIPMENT_DAMAGED`	Recipient refused to accept the shipment because the shipment was damaged.
`DUPLICATE`	Recipient refused the shipment because the shipment was a duplicate.
`INCORRECT_ITEM`	Recipient refused to accept the shipment because the shipment contains the incorrect item.
`LATE_DELIVERY`	Recipient refused to accept the shipment because the shipment was late.
`NOT_ORDERED`	Recipient refused to accept the shipment because the recipient did not order the shipment.
`NOT_WANTED`	Recipient refused to accept the shipment because the recipient did not want the shipment.
`PRODUCT_DAMAGED`	Recipient refused to accept the shipment because the product was damaged.
`SHIPMENT_FEES`	Recipient refused to accept the shipment because there are additional fees required.
`CUSTOMS_FEES`	Recipient has refused the shipment due to customs duties, taxes, or fees.

`UNDELIVERABLE`

Subcode	Description
`MISSING_APARTMENT_ADDRESS`	Shipment is undeliverable and is returning to shipper because the apartment number is missing.
`INVALID_CITY_TOWN_STATE_ADDRESS`	Shipment is undeliverable and is returning to shipper because the city, town, or state was missing or incorrect.
`INVALID_STREET_ADDRESS`	Shipment is undeliverable and is returning to shipper because the street was missing or incorrect.
`INVALID_POSTAL_CODE`	Shipment is undeliverable and is returning to shipper because the postal code is incorrect.
`UNREADABLE_BARCODE`	Shipment is undeliverable and is returning to shipper because the bar code is unreadable.
`CN_BUYER_PAYER_RECIPIENT_MISMATCH`	Shipment is undeliverable and is returning to shipper because there is a mismatch between buyer, payer, and recipient [CN customs only].
`RECIPIENT_CANCELLED`	Shipment is undeliverable and is returning to shipper because the recipient cancelled the order.
`CUSTOMS_ISSUE`	Shipment is undeliverable and is returning to shipper because of a customs issue.
`RECIPIENT_ID_INVALID`	Shipment is undeliverable and is returning to shipper because the KYC information is invalid.
`RECIPIENT_ID_NOT_RECEIVED`	Shipment is undeliverable and is returning to shipper because the carrier did not receive the required KYC information.
`RECIPIENT_UNIQUE_CODE_MISSING`	Shipment is undeliverable and is returning to shipper because customer does not have unique code.
`RECIPIENT_UNKNOWN_ENTITY`	Shipment is undeliverable and is returning to shipper because the recipient is an unknown entity.
`SHIPMENT_DAMAGED`	Shipment is undeliverable and is returning to shipper because the shipment is damaged.
`ADDRESS_NON_SERVICED`	Shipment is undeliverable and is returning to shipper because the recipient location is not serviced.
`FULFILLMENT_PROVIDER_RETURN_REQUEST`	Shipment is undeliverable and is returning to shipper because Amazon requested the return.
`CN_CUSTOMS_ALIPAY_WECHAT_NAME_FAILED`	Shipment is undeliverable and is returning to shipper because the shipment did not pass Alipay or Wechat real name authentication [CN customs only].
`CN_CUSTOMS_PROHIBITED_WORDING`	Shipment is undeliverable and is returning to shipper because the product contained prohibited wording [CN customs only].
`CUSTOMER_MOVED`	Shipment is undeliverable and is returning to shipper because the recipient moved.
`CUSTOMER_PICK_UP_FAILURE`	Shipment is undeliverable and is returning to shipper because the customer failed to pickup the shipment.
`CUSTOMER_REFUSAL`	Shipment is undeliverable and is returning to shipper because the recipient refused to accept the shipment.
`DIRECTIONS_REQUIRED`	Shipment is undeliverable and is returning to shipper because the carrier did not receive the directions required to complete the delivery.
`DUPLICATE`	Shipment is undeliverable and is returning to shipper because the shipment was a duplicate.
`EXCEEDS_20000_RMB_CLEARANCE_QUOTA`	Shipment is undeliverable and is returning to shipper because the shipment exceeds the recipient's yearly 20K RMB clearance quota.
`EXCEEDS_PERSONAL_QUANTITIES_QUOTA`	Shipment is undeliverable and is returning to shipper because the shipment exceeds the personal quantities quota.
`FAILED_ADULT_VERIFICATION`	Shipment is undeliverable and is returning to shipper because the carrier could not verify that the recipient was 21+ with a valid photo ID.
`FORCE_MAJEURE`	Shipment is undeliverable and is returning to shipper because of a force majeure.
`FRAUDULENT_ACTIVITY`	Shipment is undeliverable and is returning to shipper because the shipment was linked to potential fraudulent activity.
`LATE_DELIVERY`	Shipment is undeliverable and is returning to shipper because the shipment was late.
`MISSING_OR_INCOMPLETE_NAME`	Shipment is undeliverable and is returning to shipper because the name is missing or incorrect.
`NAME_AUTHENTICATION_FAILED`	Shipment is undeliverable and is returning to shipper because the payer's bank account failed real name authentication.
`NO_CONTACT_INFORMATION`	Shipment is undeliverable and is returning to shipper because the carrier did not have the recipient contact information to arrange delivery.
`NO_RESPONSE`	Shipment is undeliverable and is returning to shipper because the carrier did not receive a response regarding the shipment.
`NOT_ORDERED`	Shipment is undeliverable and is returning to shipper because the recipient did not order the shipment.
`PKG_DIMENSION_EXCEEDS`	Shipment is undeliverable and is returning to shipper because the package dimensions exceed the carrier limit.
`PRODUCT_MISSING`	Shipment is undeliverable and is returning to shipper because the product is missing.
`PRODUCT_PRICE_EXCEEDS_2000_RMB`	Shipment is undeliverable and is returning to shipper because the product price exceeds the 2K RMB limit [CN customs only].
`PROHIBITED_ITEM`	Shipment is undeliverable and is returning to shipper because the product is prohibited.
`NO_SECURITY_ACCESS`	Shipment is undeliverable and is returning to shipper because the carrier did not have security access to the recipient location.
`SHIPMENT_OVERDUE_14_DAYS`	Shipment is undeliverable and is returning to shipper because the shipment did not arrive at customs after 14 days.
`WEATHER`	Shipment is undeliverable and is returning to shipper because of a weather issue.
`HAZMAT`	Shipment is undeliverable and is returning to shipper because the shipment contained a hazmat product.
`ADDRESS_ISSUE`	Shipment is undeliverable and is returning to shipper because the address was missing or incorrect.
`INVALID_ADDRESS`	Shipment is returning to the seller due to an incorrect address which could not be corrected.

`LOST`

Subcode	Description
`COUNTER`	Shipment has been lost at counter.
`SHIPMENT_HIJACKED`	Shipment has been hijacked.
`STORE`	Carrier lost the shipment at a store location.
`THEFT`	Shipment was stolen.

`MANIFESTED_NOT_RECEIVED`

Subcode	Description
`SHIPMENT_NOT_RECEIVED`	Carrier received electronic or paper manifest, but the shipment has not yet arrived.

`MISSORTED`

Subcode	Description
`FULFILLMENT_PROVIDER_MISSORT`	Carrier received a shipment that was missorted by the fulfillment provider.
`WRONG_DELIVERY_ROUTE`	Carrier missorted the shipment to the wrong delivery route.
`SHIPPER_RELATED`	Shipper mis-sorted the shipment. It is now enroute to correct facility but delivery may be delayed by 1-2 days.

`UNDELIVERABLE_DESTROY_IN_FIELD`

Subcode	Description
`BAG_ID_MISMATCH`	Shipment is undeliverable and will be destroyed because the bag ID of tamper proof packaging did not match.
`CONTENT_SPILL_OUT`	Shipment is undeliverable and will be destroyed because the product spilled out.
`DAMAGE`	Shipment is undeliverable and will be destroyed because it is damaged.
`HAZMAT`	Shipment is undeliverable and will be destroyed because it contains a hazmat product.
`PRODUCT_MISSING`	Shipment is undeliverable and will be destroyed because Product is missing.
`SELLER_REJECTION`	Shipment is undeliverable and will be destroyed because the seller rejected the return.

`DELIVERY_ADDRESS_UPDATED`

Subcode	Description
`CITY_TOWN_STATE`	Updated city, town, or state received - shipment in transit.
`CUSTOMER_MOVED`	Update recipient address received - shipment in transit.
`CUSTOMS`	Customs issue resolved - shipment in transit.
`DIRECTIONS_REQUIRED`	Updated directions received - shipment in transit.
`EMERGENCY`	Emergency issue resolved - shipment in transit.
`LABEL_ISSUE`	Label issue resolved - shipment in transit.
`MISSORT`	Missort issue resolved - shipment in transit.
`PO_BOX_QUERY`	Updated PO Box received - shipment in transit.
`SECURITY_ACCESS`	Security access issue resolved - shipment is in transit.
`STREET`	Updated street received - shipment in transit.
`RECIPIENT_ID_RECEIVED`	Updated recipient identification information received - shipment in transit.
`UNKNOWN_ENTITY`	Unknown entity issue resolved - shipment in transit.
`WRONG_PHONE_NUMBER`	Updated phone number received - shipment in transit.
`POSTAL_CODE`	Updated postal code received - shipment in transit.
`APARTMENT`	Updated apartment number received - shipment in transit.
`ADDRESS_ISSUE`	Updated address received - shipment in transit.

`DELIVERY_CHANGE_REQUESTED`

Subcode	Description
`ADDRESS_CHANGE`	Recipient has requested a delivery address change.
`APPOINTMENT`	Recipient has requested a delivery appointment.
`DATE_CHANGE`	Recipient has requested a delivery date change.
`HOLD_FOR_PICK_UP`	Recipient has requested that the shipment be held for pickup.
`LEAVE_TO_NEIGHBOR`	Recipient has requested that the shipment be left with a neighbor.
`RETURN_TO_SELLER`	Recipient has requested that the shipment be returned.
`SAFE_PLACE`	Recipient has requested that the shipment be left in a safe place.
`SIGNATURE_WAIVED`	Recipient has requested that the signature be waived for delivery.

`ARRIVED`

Subcode	Description
`CONTAINER_FREIGHT_STATION`	Shipment received at origin container freight station.

`CUSTOMS_HOLD`

Subcode	Description
`ORIGIN`	Detained by customs for inspection at origin.
`PGA_HOLD`	Shipment held by a Partner Government Agency (PGA).

`CUSTOMS_EXCEPTION`

Subcode	Description
`INCOTERMS_ISSUE`	Shipment held in customs because incoterms are incorrect or missing.
`MISSING_COMMERCIAL_DOCS`	Customs entry exception - commercial docs missing.

`CUSTOMER_PICKUP_COMPLETED`

Subcode	Description
`REDIRECTED_SHIPMENT`	Customer picked up redirected shipment from locker.

`RETURN_PICKED_UP`

Subcode	Description
`BUYBACK`	Buyback item successfully picked up.
`LARGE_ITEM`	Large item return successfully picked up.

`RETURN_DROPPED_OFF`

Subcode	Description
`OFF_AMAZON_CUSTOMER`	Return shipment dropped off at counter by off Amazon customer.

Updated about 2 hours ago

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